Purpose Of Role:
This role is key to the successful launch of BT’s new business capability – BT Field Services. The individual will be accountable for the successful installation, maintenance and break-fix of Cisco CPE and MPLS, Avaya, Polycom and Huawei deployments.
This role will be required to support a 24×7 business and thus the successful applicant must be willing to be on call per a shared roster.
The key characteristics required for this position are Customer orientation, flexibility and willingness to go the extra mile to satisfy customer requirements in addition to Technical competence and team spirit. Strong interpersonal skills , good written and verbal communication skills are essential for this job.
Key Responsibilities:
-
Act as a mentor to the team in Voice solutions/products and is responsible in upgrading their knowledge in Voice products/solutions
-
Provide support to other team members should they have issues resolving the incidents on site at all times
-
To participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)